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Webcam freezes after a few seconds when connected to the monitor hub
I am using an Elgato Cam Link 4K to get the video from my camera to my computer. When plugged into any of the USB-A ports on the monitor, the video will freeze after a few seconds. This has been consistent for days now.
Plugging in the Cam Link 4K directly to my computer, or even to a different USB hub, does not cause this issue. Obviously having to plug my peripherals into my computer directly defeats the purpose of the monitor hub. Hoping there's a solve!
Thanks!
DELL-Chris M
Community Manager
Community Manager
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54.3K Posts
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May 1st, 2024 11:03
To receive assistance from Dell support agents they need to first verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private monitor Service Tag with them.
Before our users can assist, they need more data from you =
* What specific monitor model?
* What specific PC model?
* What operating system?
* What GPU/video card is installed in the PC?
* List all of the available video out ports on the GPU/video card or PC itself