Dell R930 server System Cpu Resetting

Hi,

the issue of the Dell R930 server automatically powering off and on, along with the system CPU resetting, is likely due to correctable memory errors exceeding the critical threshold. Based on the search results provided, this appears to be a known issue with certain BIOS versions (2.3.x) on the Dell R930 and other 13th generation PowerEdge servers

The issue was caused by a NULL pointer dereferencing in the BIOS enhanced SPD logging after the memory correctable error critical threshold was exceeded, leading to the system machine checking or locking https://dell.to/3UMxULh resolve the issue, you should first power down the server, disconnect all power and network cables, and hold down the power button for at least 10 seconds to perform a hard reset. Then, update the BIOS to the appropriate Q1 FY18 version for your specific R930 model. After the BIOS update, if you continue to experience correctable memory errors, you should troubleshoot using standard processes.

@Dell-Martin S​ Hi,

Thank you for the kind feedback  what does Q1 FY18 mean?

System Information:
PowerEdge R930
BiOS Version
1.0.9 (MRC_1_10]

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Litecycle Conttoler Flrmware-2.13.13.12

Hi,

Q1 FY18, means the first year quarter of fiscal year 18 (2017-2018). With that, Martin meant to say update the BIOS to the latest date. But since you mentioned the BIOS version is 1.0.9, you might need to update the bios incremental, starting lower version.  

@DELL-Joey C​  Hi

Despite following the troubleshooting steps recommended, the issue still persists. The server continues to auto power off and on, and the system CPU resets automatically. In IDRAC overview, no errors are showing up; there are no memory or CPU errors displayed, and everything is showing green. There doesn't seem to be any issue with any hardware. I need your advice on what to do next.

Thank you for your kind assistance.

Hello I'd say what you need right now is to collect the OS event logs and have it looked by tech support. https://dell.to/4brnRRi
Respectfully,

@DELL-Young E​  Hi.

Thank you for your Reply.

The server is out of Warranty.so we can not raise any case in dell 

tech support